Privacy Policy

Our Commitment to Privacy

At Red Aurora Immigration Services Ltd., we value your trust and take your privacy and confidentiality very seriously. Protecting your personal information is a fundamental part of our professional ethics and regulatory obligations.
We are committed to handling every client file with the highest standards of care, discretion, and security in accordance with the College of Immigration and Citizenship Consultants (CICC) Code of Professional Conduct and applicable Canadian privacy laws.

Information We Collect

We collect only the information necessary to provide our immigration and advisory services, such as:

• Personal identification details (name, date of birth, contact information)

• Immigration history, documents, and correspondence

• Financial or employment information relevant to your application

• Supporting documents you voluntarily provide to strengthen your case

We do not collect any information unrelated to your immigration matter, and we never ask for details that are not required by law or by Immigration, Refugees and Citizenship Canada (IRCC).

How We Use Your Information

Your personal information is used solely for the purposes of:

• Assessing your eligibility and preparing your application

• Communicating with you and relevant government authorities

• Submitting documents and following up on your case

• Meeting our professional and legal obligations as regulated consultants

We do not sell, trade, rent, or share your personal information with any third parties for marketing or unrelated purposes.

Confidentiality and Data Protection

Every client file—digital or physical—is stored securely, with access strictly limited to authorized team members directly involved in your case.
We use encrypted communication channels and secure servers to prevent unauthorized access, alteration, or disclosure of your information.
All team members at Red Aurora Immigration Services Ltd. are bound by strict confidentiality agreements and professional duty to maintain secrecy about every client matter, even after your case is closed.

Disclosure to Third Parties

We only disclose information:

• When required by law or a valid legal process (e.g., court order, subpoena)

• When authorized by you in writing (for example, when corresponding with IRCC or the IRB)

• When necessary to protect your interests within the scope of our professional representation

In every instance, we ensure that the disclosure is minimal, lawful, and fully justified.

Retention and Destruction of Files

Client records are retained for a minimum of six years as required by regulatory standards.
After this period, files are securely destroyed or deleted using professional data-erasure methods to protect your confidentiality permanently.

Your Rights

You have the right to:

• Request access to your personal information

• Ask for correction of any inaccurate data

• Withdraw consent for information collection (subject to legal and contractual restrictions)

• Request clarification about how your data is handled

All such requests will be responded to promptly and transparently.